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Front-office · Live template preview

Appointment reminder bot

SMS/voice reminders with TCPA-compliant opt-out and no-show prediction.

VOL.04 · ISSUE 29

Reminders Daily

SUNSET CLINIC
EDITION 2,184
Sent · 7d
2,184
318 today
Confirm rate
86.4%
+5pp vs control
No-show rate
3.1%
Industry avg 18%
Opt-outs
6
TCPA logged
FEATURE

A/B template test · 7 days in

▸ VARIANT A · 50%CONFIRM 84.2% · OPT 0.31%
▸ VARIANT B · 50% · WINNINGCONFIRM 88.6% · OPT 0.28%
QUEUE

124 reminders

SORTED · MODEL v2.4
1–18 OF 124

Ophelia Nakagawa

40

Thu Apr 30 · 15:45 PM · Dr. Voss

RISK FACTORS
  • · Outside business hrs
  • · Switched to voice fallback

▸ CONVERSATION

T-24h
Hi Ophelia, this is Sunset Clinic. Reply YES to confirm your visit Thu Apr 30 · 15:45 PM with Dr. Voss.
T-23h 42m
YES
T-23h 41m
Thanks, you're confirmed.
Hi Ophelia, this is Sunset Clinic confirming your visit with Dr. Voss on Thu Apr 30 · 15:45 PM. Reply YES to confirm, 1 to reschedule, STOP to opt out.
CADENCE

Multi-touch reminder plan

3 touches
#1
#2
#3
Predicted lift: +23% confirms · est −1.8pp no-show

Patient comms · Manager

Reminder campaigns & no-show impact

Channel reach, opt-outs, and prevented no-shows by predicted risk tier.

Synthetic data

Channel mix

SMS6420
Voice1880
Email912
Push200

No-show risk tiers

Auto-prioritized by ML model

  • High risk
    3-touch sequence
    312
  • Medium
    2-touch
    1,148
  • Low
    1-touch
    4,782

Connectors used

Patient Scheduling

required

NexHealth / Tebra

Source upcoming appointments

Twilio (BAA)

required

SMS / voice reminders with TCPA opt-out

Microsoft Outlook

optional

Sync staff-side reminders

Google Workspace

optional

Calendar invites for the patient